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Answers to frequently asked questions (FAQs)

Are subscriptions linked to store accounts?

2/5/2017
The Senior Paper Store accounts are stand-alone accounts that are not linked to subscription accounts. Think of The Senior Paper Store like a regular brick-and-mortar store, and subscriptions are...

Do I need to create a store account?

2/5/2017
We do require all customers who choose to shop with us to have a store account, as it helps us provide better service for our customers. All information is sent and stored securely...

Do you save my credit card information?

2/5/2017
We do not save or store any credit card information on our website. When you submit payment, it is directly sent via secure, encrypted connection to our payment processor for authorization...

How do I know if my order went through?

2/5/2017
When your order is processed successfully, you will see a confirmation page in your browser window. You will also receive email confirmation. If you do no get a confirmation...

What credit cards are accepted?

2/5/2017
The Senior Paper Store accepts Visa and MasterCard. We do not accept American Express and we cannot accept bank-issued Debit/ATM cards.

When will my order be processed?

2/5/2017
Orders are typically processed within 1-3 business days and are not processed on weekends or holidays.

Where is my old store account?

2/5/2017
Accounts (and all customer account information) created prior to Feb. 1, 2017 were erased when we performed a major upgrade of the software at The Senior Paper Store. This was done...

Why can't I log into my account?

2/5/2017
The Senior Paper Store was recently upgraded in February, 2017. All old store account information was erased for the security of our customers. Because of this, all old store accounts are no longer registered. To continue...